Messages stuck as pending on Safaricom

Conversation

• JO

  James Odera2026-02-20 09:14

  Since about 8am, messages to Safaricom numbers show as pending and never move to delivered. Airtel and Equitel numbers are fine. Campaign: Summer Sale Promo (CMP-001).
• GM

  Grace Mutua2026-02-20 09:41

  Thanks James. I can see a delay on our Safaricom connection and the team is working on it now. Your messages are queued and will go out once it clears.
• GM

  Grace Mutua2026-02-20 10:02

  Update: the connection is stable again and the queue is draining. Let me know if any numbers are still pending in an hour.